Customer information on the Corona crisis

Customer information on the Corona crisis

Dear customers,

 

Due to the Corona crisis, the Bavarian state government has declared a national disaster. We assume that other German states will follow.

 

From 18.03.2020, shops that are not necessary for the basic supply will be closed in Berlin and other German states.

 

We have already taken precautions to be available to you as a stable and reliable partner even in this crisis, while protecting our employees. For example, we send employees to home offices and arrange workstations so that minimum distances can be maintained.

 

Here is some more important information on core areas of our cooperation:

 

Logistics/Shipping/Repairs

Please inform us briefly if your shop is closed and you are unable to accept parcels for this reason. We will note this in our system and put your shipments on hold. If a direct shipment to your customers seems reasonable or if you want us to accept repairs from your customers directly, please let us know. We will then discuss solutions together.

 

Spare parts / lead times

Since there have already been some restrictions in the supply chain, we ask for your understanding regarding the availability of parts and thus the lead time for your service cases. We will do our best to provide you with the best possible support.

 

Trade

We also expect further restrictions in the trading business with goods from suppliers.

We will keep you regularly informed here with updated delivery dates.

 

Please note that we are currently unable to deliver to France.

 

 

We thank you in advance for your understanding for possible restrictions in our business operations. We would like to make our contribution to counteract the spread of the virus. Because this is in all our interests.

 

Kind regards

Your Andres Industries AG