FAQ

I am interested in the TILO™ but do not live in Berlin. Can I look at them somewhere?

Unfortunately, we have only a few dealers who have a TILO™ in stock and can show it to interested customers. Therefore, the following options are available:

• We ourselves go to trade fairs throughout Europe and present our devices there. These are often public authority fairs where private users are not allowed to attend.

• The simplest solution is to order a TILO™ for trial. You are welcome to return it within 14 days if you do not like it.

•  If you represent a group of interested parties, e.g. a hunting community or similar, we or one of our dealers can also visit you and hold a night vision workshop.

• Some dealers have the TILO™ in stock, maybe there is one near you.

When will the TILO™ be available again?

We are continuously increasing our production speed. Nevertheless, it rarely happens that we produce enough devices to sell them out of the warehouse. Therefore the most popular TILO models are usually not available in the shop. We therefore recommend that you simply write us a message and pre-order a TILO. You will then receive a device directly from the current production. You will then also find out the exact delivery time. At the moment it is 1–2 weeks. 

Compared to other devices, the thermal image of the TILO™ looks as if a fine structure lies above it,
like a curtain. Where does this come from?

When editing images, we deliberately do not use soft focus but rather focus on tactical requirements. Therefore we use the function of edge reinforcement to make structures even more visible. Unfortunately, the noise is also slightly increased as a side effect. Compared to conventional devices with which the picture looks more beautiful, we achieve a higher contrast and a sharper image.

Is it possible to upgrade to another TILO™ model with the upgrade service?
So if the TILO-6™ comes out, can I upgrade my TILO-3Z+™ to the TILO-6Z+™?

I'm afraid this is not possible. To upgrade, at least the thermal imaging sensor must remain the same. However, since the 3Z+ has a 320×240 sensor and the 6Z+ a 640×512 pixel sensor, a new purchase is necessary for such a large step. An upgrade therefore only includes the software and hardware adaptation to keep up to date within the model. Unfortunately, the same applies to the Z. This cannot be updated to the Z+, since it is a 9Hz core with a lower thermal resolution.

I would like to buy this product as a private person. I can buy it without a problem, can't I?
It's for civilian use.

Right. The TILO-Z+™ series can be freely purchased within the following countries, provided they are used for civilian purposes. This must be marked accordingly in the EUC. TILO may also be resold within the countries listed below. However, the buyer in question should meet the same requirements in his own interest. 

List of states: EU, USA, Canada, Norway, Switzerland, Australia, Liechtenstein