FAQ

I'm interested in the TigIR™, but I don't live in Berlin. Is it possible for me to have a look at it somewhere?

Unfortunately we have only a few distributors who have an TigIR™ in stock and can show it to interested customers. Therefore the following possibilities exist:

  • We ourselves go to exhibitions all over Europe and present our equipment there. These are often authority exhibitions that are not open to private users.
  • The simplest solution is to order a TigIR™ for a trial. You can return it within 14 days if you do not like it.
  • If you represent a group of interested parties, e.g. a hunting community or similar, we or one of our retailers can also visit you and hold a night vision workshop.
  • Some retailers have the TigIR™ in stock. Maybe there is one nearby.
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What is included in the scope of delivery?

In addition to your TigIR, the standard scope of delivery also includes the following components

  • a manual
  • a quick start guide
  • 4x batteries CD123
  • 1x cleaning cloth
  • 1x threaded cap
  • 1x sturdy outdoor case

 

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When will the TigIR™ be available again?

We are continuously increasing our production capacities of the TigIR™ manufacturing facility. However, because of increasing demand, we will not be able to build up stocks in the foreseeable future. After all, we have managed to reduce delivery times to 2 months during the last months. Unfortunately, the most popular TigIR™ models are therefore usually not available in the store. We therefore recommend to simply write us a message and order a TigIR™. You will then receive a device directly from the current production in the order of the incoming orders. We will also be happy to inform you about the current delivery time in advance. Please understand that we will still not be able to provide devices for testing in the medium term, as binding orders from our customers have priority. However, we would be happy to organize a thermal imaging workshop in your region if there is sufficient demand. You can take a look at the TigIR™ in person and receive a complete introduction to the functions of the device. Please contact us: info@andres-industries.de

see also: TigIR delivery time

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What is the delivery time?

Currently (February 2020) the delivery time is 3 months from the order date. Unfortunately, it has been extended once again. We regret that you have to wait so long for a device, but since we want to ensure the quality of the TigIR, we can only expand our capacities slowly. In order to achieve the high precision, a lot of production steps are necessary. We are constantly looking for new employees for our production and train them in the manufacturing and adjustment of the devices. Thus we could double the production capacities already two times. Nevertheless, the demand continues to increase. Therefore we have already stopped advertising the product months ago.

If you are interested in a TigIR, please ask by email for the current delivery times.

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Is the device perhaps available for testing?

We can understand that an investment like a TigIR requires extensive decision making in advance. We would also be happy to rent out devices for testing. However, since we currently have to process a wave of orders, which leads to delivery times of currently 3 months, we give priority to binding customer orders. Of course, we are constantly expanding our production capacities to meet the order volume, but due to an increasing number of incoming government orders, we will probably not be able to build up a stock this year (2021), which would be a prerequisite for a rental system.

However, we do have a dealer who always has a demo unit available and also does smaller on-site demonstrations.

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I would like to buy this product as a private person. Is that possible?

This is possible. Within the EU you can buy the TigIR-3Z and the TigIR-6Z+™ without restrictions, as long as they are used civilian, e.g. for hunting. This has to be marked accordingly in the EUC. Within the EU the TigIR™ may also be resold. However, the corresponding buyer should fulfill the same conditions in his own interest. Within the following non-EU countries a clarification by the BAFA is required: USA, Canada, Norway, Switzerland, Australia, Liechtenstein, New Zealand. Please contact our sales department before purchase. They will then carry out the necessary formalities.

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How long is warranty on the device?

The warranty is 2 years. Within 2 weeks after purchase, it can be extended up to 5 years.

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The difference between the TigIR-6Z+ and TigIR-6M

The difference between the TigIR-6Z+ and TigIR-6M

1. the TigIR-6Z+ has a thread to which the Rusan adapter or a plug-in eyepiece can be screwed directly. Thus, it can also be used as a handheld instrument.
2. it does not come with the tripod rails, but it is compatible with them.
3. it does not have its own reticle, so it can only be used as an attachment or handheld device.

In terms of picture quality, thermal and pixel resolution as well as frame rate (60Hz), both models are equally good. Unfortunately, I also have to say for the TigIR that all devices from the January production have already been pre-ordered. The next batch will be ready at the end of February at the earliest.

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Will there be another version of the TigIR-6Z+ in the foreseeable future?

This is not currently planned.

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What is AI pixel upscaling?

The sensor of the TigIR-6Z+™ "only" has a resolution of 640 pixels horizontally. This is common on the market, but rather weak compared to light-optical cameras. If the 2x electronic zoom is operated, the resolution drops to 320 pixels as it is drawn onto the screen. At 4x magnification, there are then only 160 pixels, but these also have to be displayed on a screen with 640 pixels. The result of this process would be ever larger square blocks. The word "pixeling" has come into common usage for this. At a 4x magnification, the human brain is then hardly able to interpret the actual image information, since the pixels are only perceived as squares. To remedy this, we use a function in our thermal imaging devices that everyone knows, for example, when playing a DVD on a modern 4K screen. The screen itself upconverts the image to the better screen resolution. In the best case, a fractal, AI-controlled upscaling algorithm is used for this. This not only smooths the edges, but also recalculates the entire image based on the overall image information. This results in a much sharper but, above all, high-resolution image. Individual pixels are almost no longer visible. With this technique, even 8x digital magnifications are still helpful. The image becomes a bit blurrier, but still remains interpretable for the user. For this reason, we also recommend the use of the zoom levels when used as a clip-on, as they can significantly increase the range. (Attention: When using the zoom levels, these must also have been previously collimated individually in each case.)
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In conjunction with the subpixel collimation, an exceptionally high precision can be achieved (see also the question "What does SPC" mean?).

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What does SPC mean?

SPC stands for Subpixel Collimation, which is the collimation of the displayed image in steps below the range of a single pixel as recorded by the sensor. The TigIR, unlike all other attachments we know of, has this particularly helpful feature, which, in conjunction with AI upscaling, allows for exceptionally high precision.

The goal of collimation is to achieve an exact overlay of the original image in the scope and the thermal image at all zoom levels by very fine shifting of the screen. Only then can optimum precision be achieved. In the collimation menu, the screen can be optimized slightly or more in the zoom levels. In conjunction with AI upscaling, exceptionally high precision can be achieved.

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Can I mount the device on a tripod?

Yes. The TigIR-Z™ can be mounted on any standard camera tripod.

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Is a screen with the resolution of 873×500 pixels sufficient, what does Micro-OLED mean?

Since the sensor has a resolution of 640 pixels, the screen is clearly sufficient. Micro OLED means that it is an extremely small OLED that is manufactured on a wafer in a deposition process. In contrast to e.g. large OLEDs, which are known from flat screens. These tend to be printed.

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Is it possible to transfer a live image to a monitor and save it?

Yes, you can use the Videorecorder to take photos or videos and transfer them to a mobile device (cell phone or tablet) with the help of an app.

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Approximately how many operating hours can the device last until product end of life? - Recoil resistance up to what caliber

For thermal imaging devices, we assume 100,000 operating hours.

The TigIR-M has been successfully shot up to .50 BMG caliber. We do not differentiate between hunting and other calibers. However, the following should be noted when making this classification:

1. it is fundamentally true that larger calibers also produce more recoil energy. However, when assessing potential damage to the device, it must be taken into account that this can be caused not only by the amount of energy, but also by the direction and frequency. Thus, certain weapons can cause surprising problems even with smaller caliber. E.g. when resonance frequencies occur. However, we are not currently aware of any weapons or calibers that cause damage to the current TigIR.

2. if a caliber/weapon combination does cause damage, it is covered by the warranty. Provided that the TigIR is sent to us for repair immediately after the damage occurs and the caliber/weapon used is named to us. Based on the findings, we will repair the TigIR accordingly and return it more stable. These findings will also be immediately incorporated into the serial production as well.

NOTE: Equipment opened by the user will void any warranty.

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Callibration NUC

Question: I understand that the calibration works in NUC mode without shutter, purely controlled by software. Is that to be understood that I do not notice anything when the device calibrates? Does the image always continue to run through or are there short interruptions? As mentioned by Dipol, I know that the image runs through without an interruption due to calibration. So that during the shot always a picture is ensured. Are there differences in image quality to be expected with the three different types of calibration?

Answer 1: NUC always works in the background, but a mechanical shutter is also installed, which works faster, but can cause a short image judder. Therefore, it can be disabled by closing the front flap for 0.5s and opening it again, or permanently deactivating the shutter in the menu. Of course, it can be manually recalibrated via the front flap at any time, should this be necessary. Thus, you have the choice yourself when to calibrate. NUC or software shutters work much slower, but without image jerking and with less energy consumption.

Different types of calibration can result in different image qualities - to get the best possible image immediately after switching on the device, we recommend performing an NVFFC according to the manual, whereby this value is saved and therefore provides a better image faster the next time the device is switched on.

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Up to what distance can I address (approximately) a leading sow with a teat with the TigIR-6Z+?

This, of course, depends on a variety of factors - the thermal conditions, the size of the sow and her teats, how pronounced this is and, of course, how the piece is standing. However, the hunter's experience in assessing thermal images is also an important prerequisite. In optimal conditions, however, distances of over 100m are quite possible.

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Why am I not able to enlarge the image when looking directly into the device?

The TigIR-Z™ was designed as an attachment, therefore it can be mounted directly in front of a magnifying optic. A 3x magnification is ideal. If you would like to use the device as a hand-held device, we offer a 3x eyepiece. If you need a hand-held device with the widest possible viewing angle, e.g. for deer stalking, we recommend buying a TILO.

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What is the clamping screw for?

The TigIR-Z™ is fully compatible with the universal Rusan system ARM52 / AD540. There is a suitable adapter for practically every lens outer diameter of your camera or scope (30mm-80mm). The application is very easy: the adapter is simply screwed onto the eyepiece-side thread of the TigIR™ and fixed there in the optimal position by unscrewing the clamping screw. The other side of the adapter is then pushed e.g. onto a scope and locked with the lever. Once this has been done, collimation can also be performed, but this is rarely necessary since the TigIR-Z™ is already pre-collimated at the factory.

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Why does the TigIR™ have no diopter adjustment on the eyepiece?

The TigIR™ is conceived as an clip-on. It is therefore usually operated in front of a scope or target optics. If these are focused for the eye of the user, the TigIR™ is automatically also perfectly sharp adjusted. And there is then a further crucial advantage. Unlike other attachments, the TigIR™ does not amplify the parallax deviation of your ZF. Explanation: With a good ZF, it does not matter much if your eye is not exactly on the optical axis. Even if the eye is beside the axis, the crosshairs always remain in the same place. This does not change with the TigIR™. Of course, the TigIR™ cannot turn a bad ZF into a good one. If you would like to use the TigIR™ without downstream optics, e.g. as a handheld device, you can simply keep your eyeglasses on. The eye relief is sufficient for this, and your own glasses are always the best dioptre correction. Note: This does not apply to reading glasses, please remove them first.

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Focusing the TigIR

Question: I understand that the TigIR optics are inherently focused to infinity. How does this work? Most units I know have to be slightly corrected at short distances vs. long distances, e.g. my Pulsar Accolade. Why does the TigIR not need this adjustment?

Answer: The TigIR is a designated fixed focus instrument for long ranges and is focused to infinity. The minimum focus range is about 30m. From the factory, a shorter focus range could be realized by focusing to a shorter distance, but this would involve a drastic loss of range and precision. In short, the TigIR is not suitable for short ranges.

A user modification of this very fine setting is neither intended nor advised due to its technical complexity. It is not for nothing that the TigIR meets the highest requirements in terms of precision, tightness, shock

see also: How does the focusing of the scope on the monitor in the device work?

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How does the focusing of the scope on the monitor in the device work?

The TigIR has fixed focus optics on both the eyepiece and objective sides. The objective is therefore sharp from a distance of approx. 30m. Below that, it is out of focus. It is similar with the eyepiece. For people with normal vision, it is focused at infinity. Eyeglass wearers can just wear their glasses, there is enough room for that. When using the insert eyepiece , it can be manually adjusted to your own visual acuity. When used as an attachment in front of a ZF, the latter has an eyepiece focus adjustment that should also be used. This should also be set to infinity beforehand.

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Which Rusan adapter do I need for the [desired scope]?

This depends on the outer diameter of your riflescope on the objective side. Please measure this exactly and let us know the measurement - then we can tell you the suitable adapter. You can find our selection of adapters here.

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Is it possible to switch off the TigIR™ if the flap is broken?

You can switch off the TigIR™ manually by press and hold button 4.

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How robust is the rubber band for the protective cover mechanism in terms of durability? Can this also be replaced if it is defective?

Since the first version of the TigIR, there have been significant improvements in the durability of the rubber band. Since then, no repairs have been necessary for our customers. However, if it should happen that a replacement is necessary, a replacement flap with rubber band is available here:

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Is it possible to upgrade to another model of the TigIR™ with the Upgrade Service?

Unfortunately this is not possible. For an upgrade at least the thermal image sensor must remain the same. But since the 3Z has a 320×256 pixel sensor and the 6Z+ has a 640×512 pixel sensor, a new purchase is necessary for such a big step. So an upgrade only includes software and hardware adjustments to get up to date within the model.

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How does the range and resolution of the TigIR™ compare to the Pulsar Core 55?

Compared to the Pulsar Core FXQ55, the range of the TigIR-6Z+ is almost 50% further; the sensor resolution is about 4 times higher than that of the Pulsar Core FXQ55. A detailed comparison to the Pulsar and all other competitor devices known to us can be found in the following chart:

TILO and TigIR: Comparison with thermal imaging and clip-on devices

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