Instruction on withdrawal rights

Right of withdrawal

You are entitled to withdraw from this contract within fourteen days without indicating any reason.

The withdrawal deadline is fourteen days from the day on which you or somebody specified by you, who is not the carrier, take(s) possession of the goods.

To exercise your right of withdrawal, you must notify us (Andres Industries AG, Wattstr. 11-13, 13355 Berlin, Fax: +49 30 45803903, email: by way of an unequivocal declaration (e.g. a letter sent by mail, telefax or email) of your decision to withdraw from this contract. You may use the attached sample withdrawal form to do this, but it is not compulsory.

To meet the withdrawal deadline it is sufficient that you send off the notification of your exercise of the right of withdrawal before the withdrawal deadline expires.

Consequences of withdrawal

Should you withdraw from this contract, we will be obliged to return to you all payments which we have received from you, immediately, and within fourteen days of the day on which we received the notification of your withdrawal from this contract at the latest, including delivery costs (with the exception of additional costs which result from the eventuality that you have chosen a different kind of delivery than the most economical standard delivery which we offered). For this return payment we will use the same means of payment as you used in the original transaction, unless something different was expressly agreed upon with you; in no case shall you be charged with any fees because of this return payment. We can refuse to return the payment until we have received the goods again or until you have provided us with evidence that you have returned the goods, whichever occurs first.

You must send back or hand over to us the goods immediately and in every case within fourteen days of the day on which you notified us of the withdrawal from this contract, at the latest. The deadline is met when you send off the goods before the expiration of the deadline of fourteen days. The immediate costs of sending back the goods are borne by you. You must bear the costs of a possible loss of value of the goods only if this loss of value is attributed to a kind of use of the goods that was not necessary to test the quality, features and mode of operation of the goods.

Template withdrawal form

(Please fill out this form and send it back to us if you would like to withdraw from the contact.)

- To

Andres Industries AG

Weißenseer Weg 37

13055 Berlin

Fax: +49 30 45803903


- I/We (*) hereby withdraw from the contract I/we (*) concluded for the purchase of the following goods (*)/ the provision of the following service (*)

- Ordered on (*)/received on (*)

- Name of the user(s)

- Address of the user(s)

- Signature of the user(s) (only if notification sent on paper)

- Date


(*) Cross out what does not apply.